Refund Policy

Last updated: June 13, 2026

Please read this before subscribing to a paid (Pro) plan. The free plan lets you evaluate ichibase at no cost — we encourage you to use it first.

No refunds for unused time

Paid plans are billed monthly and are non-refundable, including for partial or unused time. When you subscribe to Pro, we immediately provision a dedicated server for your project — a real cost we incur on your behalf from the moment you pay — so we can’t refund a month already started.

Cancel anytime

You can cancel a paid plan at any time from your dashboard. Cancellation stops all future renewals; your project keeps running until the end of the period you’ve already paid for, then moves off the paid plan. You won’t be charged again.

Exceptions — when we do refund

We will issue a refund where:

• we were unable to provision your server (we couldn’t deliver the service);
• you were charged in error, twice, or fraudulently; or
• a refund is required by applicable consumer-protection law.

Beyond these, refunds are at our sole discretion.

EU/UK consumers

Paid plans give you immediate access to the service. By subscribing you consent to that immediate performance and acknowledge that, once the service has begun, the statutory 14-day right of withdrawal for digital services no longer applies.

Payments & how refunds are processed

Payments are processed by our payment provider acting as Merchant of Record, which also handles tax, disputes, and chargebacks. Any refund — including those required by law or arising from a card dispute — is processed through that provider and is subject to its policies, regardless of the rules above.

Requesting a refund

Contact support@ichibase.com with your account email and the charge in question. See also our Terms.